Today we spent the day at the college. I am amazed that all the departments except one bend over backwards to help and the one that won't is the one that should be the most helpful. Financial Aid. It's not like it's their money. But this school is making requirements that are impossible to fill and would never be required by any federal entity. An example... I needed to fill out an adjustment appeal for my daughter's Financial Aid for her to get the maximum. She deserves it, our other school before this one already determined this. Since we were from out of town at the time and they won't do email or fax everything had to be snail mail. This took forever with transporting information back and forth. We got told we needed an IRS transcript for 2013 taxes. This was because our aid was based off that year. That was fine and I ordered it. The issue was it's other requirement. They also require a 2014 transcript if your appeal is after December 1st. I thought it was a typo and was told no that is correct. I looked right at the guy and said "did you get your W-2 yet from your work?" When he said no I said "then how can you expect anyone else to not only already have theirs but already have filed their taxes and have it approved by the IRS and generated a transcript by December 1st." He told me it was policy and wouldn't budge. I ended up with all my issues with financial aid having to make an appointment with the VP of Student Services.
No comments:
Post a Comment